Find answers to common questions about our services
We provide comprehensive travel planning services including custom tour design, flight and hotel bookings, VIP travel experiences, visa assistance, corporate travel management, Mediterranean cruises, and transfer arrangements. Our expert team handles every aspect of your journey from initial planning through your return home.
Simply contact us via our website form, email, or phone. We'll schedule a consultation to discuss your travel preferences, interests, budget, and requirements. Based on this conversation, we'll create a personalized itinerary proposal for your review and refinement.
We provide personalized expert service that online platforms cannot match. Our team offers destination knowledge, insider recommendations, 24/7 support during your travels, problem-solving when issues arise, and access to exclusive experiences. We save you time and create seamless journeys tailored to your specific needs.
While we specialize in European destinations, we plan trips worldwide. Our expertise includes Mediterranean regions, but we have connections and knowledge spanning multiple continents. Contact us with your destination ideas, and we'll create the perfect journey.
We recommend booking 3-6 months in advance for international travel, especially during peak seasons (summer, holidays). This ensures better flight options, hotel availability, and rates. However, we can often arrange travel with shorter notice based on availability.
We accept bank transfers, credit cards (Visa, Mastercard), and other secure payment methods. Payment arrangements will be discussed during the booking process, and all transactions are processed securely.
Payment terms vary by booking type. Typically, we require a deposit to secure reservations, with the balance due before departure. Specific payment schedules are provided during booking and may depend on supplier requirements.
Our professional planning services may include fees separate from supplier costs (flights, hotels, etc.). All fees are clearly communicated before booking confirmation. For some straightforward bookings, our compensation comes from supplier commissions.
Cancellation terms depend on the services booked and supplier policies. We inform you of applicable cancellation conditions before confirming bookings. Generally, cancellation penalties increase as departure approaches, and some services may be non-refundable. Travel insurance can protect against unexpected cancellations.
Yes, we provide visa assistance including guidance on requirements, document preparation, application form completion, and submission support. While we cannot guarantee visa approval (this is determined by consulates), we help ensure your application is complete and properly prepared.
At minimum, you need a passport valid for at least 6 months beyond your return date. Additional requirements vary by destination and may include visas, vaccination certificates, return tickets, proof of accommodation, and travel insurance. We provide specific requirements for your planned destinations.
Processing times vary significantly by country and visa type, ranging from a few days to several months. We advise on typical timelines for your specific destinations and help ensure applications are submitted with adequate time before travel.
We offer 24/7 emergency support for travelers. If you encounter problems during your journey—flight delays, hotel issues, medical emergencies, or other concerns—our team is available to assist and coordinate solutions.
Contact us immediately via phone or email. We'll work with service providers to resolve issues quickly. For emergencies, use our 24/7 support line. Keep all documentation related to problems, as this helps with insurance claims or refund requests.
Yes, we can assist with itinerary changes during your trip, subject to availability and any applicable change fees from service providers. Contact us as soon as you decide changes are needed to maximize options.
Yes, we can arrange for special dietary needs including vegetarian, vegan, gluten-free, kosher, halal, and allergy-related requirements. Inform us during booking so we can coordinate with airlines, hotels, and restaurants.
Absolutely. We specialize in arranging accessible travel, including wheelchair-accessible accommodations, transportation, and activities. Discuss your specific needs during consultation so we can create an appropriate itinerary.
Yes, we manage group travel for families, corporate events, and special occasions. Group bookings may have special terms regarding deposits and payment schedules. Contact us to discuss your group's specific needs.
Yes, we create romantic travel experiences including honeymoons and can assist with destination wedding planning. We handle accommodations, activities, special celebrations, and guest coordination for wedding parties.
We strongly recommend comprehensive travel insurance for all international trips. Insurance protects against trip cancellations, medical emergencies, lost baggage, and travel delays. The cost is minimal compared to potential expenses from unexpected situations.
Yes, we can recommend reputable insurance providers and help you select appropriate coverage for your trip. We'll explain different policy options and what they cover.
We monitor travel advisories, select reputable service providers, provide destination safety information, and maintain 24/7 emergency contact capabilities. We advise on local customs and safety practices for each destination.