Privacy Policy

Introduction

Lake Champlain Travel Co. ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel services.

By using our website and services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

Personal Information

We collect information that identifies you as an individual when you:

• Fill out inquiry or booking forms
• Subscribe to our newsletter
• Contact us via email or phone
• Create an account on our website
• Book travel services through our agency

This information may include:

• Name and contact details (email, phone, address)
• Date of birth and passport information (for bookings)
• Payment information
• Travel preferences and special requirements
• Emergency contact information

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits

How We Use Your Information

We use the information we collect for various purposes, including:

• Service Delivery: To process bookings, arrange travel services, and fulfill your travel requirements
• Communication: To respond to inquiries, provide customer support, and send booking confirmations
• Personalization: To customize our services and recommendations based on your preferences
• Marketing: To send promotional materials and updates about our services (with your consent)
• Website Improvement: To analyze usage patterns and improve our website functionality
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Security: To detect, prevent, and address fraud or security issues

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us recognize your browser and capture certain information about your preferences.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Track your online activity to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. When you first visit our site, you can accept or decline non-essential cookies through our cookie banner.

How We Share Your Information

We may share your information with:

• Service Providers: Airlines, hotels, tour operators, and other travel suppliers to fulfill your bookings
• Payment Processors: To process payments securely
• Business Partners: When you book services that require third-party involvement
• Legal Authorities: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale, or transfer of our business

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and firewalls
• Regular security assessments
• Limited access to personal data by employees
• Staff training on data protection

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide you with our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When we no longer need your information, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data in certain circumstances
• Restriction: Request restriction of processing your personal data
• Portability: Request transfer of your data to another service provider
• Objection: Object to processing of your personal data for certain purposes
• Withdraw Consent: Withdraw consent for data processing where consent was given

To exercise these rights, please contact us at contact@lakechamplaintravel.com.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Romania. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

GDPR Compliance

Lake Champlain Travel Co. is committed to compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We process personal data lawfully, fairly, and transparently, and we respect your rights as a data subject.

If you are located in the European Economic Area (EEA) and have concerns about our data practices, you have the right to lodge a complaint with your local supervisory authority.